Our Expertise
The HCD RoyalConnect Ltd model of outsourcing allows our clients benefit fully from outsourcing. Our services help your organization to reduce operational costs in many ways. For instance, the cost incurred in hiring labor and providing essential infrastructure and working conditions for them could be saved by outsourcing the work. Also, the cost of purchasing fleets of vehicles can be saved by outsourcing your fleet management to us.
HCD RoyalConnect Ltd is renowned for delivering on its brand promise of providing business support solutions to clients. We are able to provide experts in the various fields required by our clients because we are set-up to do so. This ensures better quality of products and services.
Our service delivery model allows us to take full responsibility for our bit and to perform with excellence the responsibilities assigned to us or our representatives. This allows our clients the opportunity to focus on their core business and deliver on the things that matter most to them.
It is the policy of HCD RoyalConnect Ltd to always deliver quality in our services to clients. This we do by ensuring we have an elaborate process of total quality management. Each client is served by a number of our on-field representatives. The representatives are managed and their performance monitored by a dedicated People Manager. The people manager is in turn answerable to a team lead and that team lead is also answerable to a head of department.
At HCD RoyalConnect Ltd, we ensure consistency in our service delivery. Our staff are highly motivated to give their best always as we believe that happy staff make happy customers. Since inception, we have never had to stop delivery of our services and we ensure that service to our clients are never interrupted.
HCD RoyalConnect Ltd has one of the best time to deliver rating among our competitors in the industry today. Our robust deployment of technology has given us the ability to deliver to client specifications; the first time, every time.
Confidentiality of the business of our clients is a critical success factor to us. The sensitivity of our business environment is never lost on us and we take deliberate steps to ensure that our clients’ information is kept confidential at all times. Our staff and everyone that does business with us are all committed to our policy of preserving the confidentiality of our clients’ information.
We adhere strictly to the business policies of our clients. On no account do we allow a breach of client policies by any of our staff or by ourselves. We also comply with all statutory regulations and have been honoured for doing so by state and federal governments.
HCD RoyalConnect Ltd provides the nation’s smartest human resource outsourcing solutions.
The list that follows helps you to understand our people management service while showing the huge benefits that patronizing us will offer to your organization. Here are just a few of them:
QUICK TIME TO HIRE
We are aware that there is nothing that damages recruitment outcomes than “slow-time-to-hire,” which can impact the overall business of our clients. To this end, HCD RoyalConnect Ltd has established an engaging recruitment process underpinned by innovative technological solutions alongside large talent pool that ensure that clients’ recruitment requests are delivered within our set time lines of 24hours in Lagos and 72 hours in the regions.
FIDELITY GUARANTEE
To ensure proper verification of the prospective employees before deployment, we profile them, do thorough background checks to unravel any notable history and vet both the prospective employee and their guarantors to ascertain indemnification.
Employees are often given safety orientation and continuously exposed to various safety workshops. Notwithstanding, Group Personal Accident and Employee Compensation Insurance Policies are put in place to indemnify staff/family in case of any workplace accident.
Our recruitment process is transparent, specialized and based on merit. We collect adequate information from our clients regarding their peculiar requirements, specifications and expectations. A detailed and transparent recruitment and selection procedure is then adopted to ensure a perfect match with client requirements. As a matter of policy, we allow the client to make the final selection decision.
HCD RoyalConnect Ltd boasts of having satisfied all regulatory requirements for recruitment and labour management. In the same vein, our staff makes all statutory payments/contributions such as Pension, PAYE and H.M.O. There is therefore no question of disruption of service by regulatory bodies. In recognition of our faithful remittance of all statutory collections.
We offer organizations the unique opportunity to increase or reduce their staff strength, as the need arises. We provide additional staff and replacements, where necessary at short notice, ensuring the uninterrupted conduct of your core business activities.
HCD RoyalConnect Ltd believes that an organization is only as successful as the knowledge base of its staff. The more knowledgeable they are, the greater the potential for the organization’s success. At HCD RoyalConnect Ltd, we train and retrain our staff on a consistent basis.
We conduct class room trainings that allow us to feel the pulse of our staff while significantly developing their capacity to deliver on their jobs. We also have a virtual library and have put in place a reading competition to encourage learning.
We have a unique help desk (contact centre) dedicated to our outsourced staff.
They are able to call the help desk for any and all matters bothering on their welfare or work situation. The help desk operators provide instant responses to their queries and revert to them on a definite time-line for solving more complex problems.